Palm Beach ACO Case Study: From Discharge to Durable Outcomes
Palm Beach ACO needed to move from an ADT notification to usable clinical context faster. Cascala helped connect the transition signal to available records and deliver a clearer, source-cited handoff to the team responsible for follow-up. The result was 71% faster ADT-to-record delivery, giving the organization earlier access to the information needed to coordinate the transition.
Related: Cascala for ACOs and Medicare Advantage plans
Palm Beach ACO — one of the nation’s largest physician-owned ACOs — recognized that as discharge volume and network complexity increased, ensuring timely access to clear, usable clinical information became a strategic priority. Providers already had visibility into discharges. The challenge was what came next.
Palm Beach ACO partnered with Cascala to improve how discharge documentation and hospital records were delivered, summarized, and made actionable for care teams and primary care physicians — without disrupting existing workflows.
The results included meaningful improvements in the speed and reliability of discharge documentation delivery, reduced administrative effort for practices, and clearer clinical context to support Transitional Care Management and post-discharge follow-up.
📘 Download the full case study to see:
- What barriers Palm Beach ACO was working to overcome
- How discharge documentation was transformed into concise clinical summaries
- The measurable performance improvements achieved at scale
- Direct feedback from participating providers
